Privacy policy

1. Who we are

This policy describes how personal information is handled on ecolerbq.ca and the École RBQ platform. Operating company: Innovation MBA inc..

Person responsible for the protection of personal information: the person exercising the highest authority within Innovation MBA inc.. For questions, access or correction requests, withdrawal of consent, or complaints: info@ecolerbq.ca.

2. Information collected and its uses

• Name, email address and optional phone number: account creation and administration, service communications and support.
• Google sign-in, if selected: the account identifier and profile information provided by Google, including name and email, to authenticate you. The application does not request access to Gmail content.
• Progress, quiz answers, practice-test results and notes: saving and resuming courses across devices.
• Purchases: course or package, amount, taxes, payment reference and access dates, to administer access rights and transactions.
• Technical and security data: IP addresses, authentication logs and session information handled by technical services to operate and secure the platform.

3. Commercial communications

Creating an account or providing a phone number does not, by itself, constitute consent to commercial calls. Such use must be based on valid consent. You may withdraw consent by writing to info@ecolerbq.ca.

4. Information processing and access

We use service providers for hosting, account management, communications and payments. Card information is handled by our payment provider and is not stored in the course database.

School administrators may view contact details, results and progress needed for follow-up, as well as purchases and expiry dates. Personal notes are not displayed in the administrator dashboard; they are stored to enable synchronization.

These providers may process information outside Quebec, including elsewhere in Canada and abroad. Contact us for details about the providers and processing applicable to your file.

5. Storage on your device

The browser retains elements needed for the session and for resuming progress, including in local storage. Clearing this data may sign you out and remove changes not yet synchronized. Graphic and font resources may be loaded from external providers.

Optional advertising measurement

With your consent, Google Ads uses cookies and click identifiers to attribute visits, confirmed registrations and purchases to our advertisements. We send a pseudonymous transaction identifier, conversion type, pre-tax amount after discount and currency. Our measurement code does not transmit your name, email, phone number, notes or quiz answers. Google may process technical data abroad, including your IP address and browser identifiers. Ad personalization and enhanced conversion tracking using contact information are not enabled.

The advertising tag does not load before you agree. You may refuse without losing course access and change your choice through “Privacy Preferences” at the bottom of the pages. Your choice is retained for six months. Conversion deduplication markers are stored locally for up to 90 days. Information about Google advertising technologies.

6. Retention and security

Information must be retained only for as long as needed for its purposes and applicable obligations. Expiry of paid access does not automatically delete the account or its data. Retention depends in particular on account use, subscribed services, request handling and accounting, tax or legal obligations. You may request details about retention of your file. Information that is no longer needed must be destroyed or anonymized in accordance with applicable requirements.

Technical measures include HTTPS, server-side course access controls and restricted administrator access. No technical measure guarantees absolute security.

7. Your requests and choices

To request access to or correction of your information, account deletion or withdrawal of consent, write to info@ecolerbq.ca. Some information may need to be retained to comply with a legal obligation or handle a dispute. Proportionate identity verification may be necessary to protect your file.

8. Changes

The current version and its date are shown on this page. Any new use requiring separate consent will be subject to an appropriate request.